Technology

✅ 1. ITSM (IT Service Management) Incident Management Problem Management Change Management Request Management Service Catalog Knowledge Management CMDB (Configuration Management Database) Release Management Service Level Management (SLM) Agent Workspace Walk-up Experience Continual Improvement Management (CIM) Mobile Agent Major Incident Management Service Owner Workspace ITSM Virtual Agent Topics ✅ 2. ITOM (IT Operations Management) Discovery Service Mapping Event Management Operational Technology Management CMDB Health Dashboard Cloud Management Health Log Analytics MID Server ITOM Visibility ITOM Health ITOM Optimization Certificate Management Firewall Audits and Reporting ✅ 3. GRC / IRM (Governance, Risk, Compliance / Integrated Risk Management) Policy and Compliance Management Risk Management Audit Management Vendor Risk Management Authority Documents Controls & Ind...

  🎓 Full ServiceNow SecOps Course – Beginner to Expert + Exam Notes 📘 Module 1: Introduction to SecOps Topic Notes What is SecOps? A solution to manage security incidents, threats, vulnerabilities in one platform Core Goals Reduce Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) Key Apps - Security Incident Response (SIR) - Vulnerability Response (VR) - Threat Intelligence - Configuration Compliance Frameworks Used NIST, MITRE ATT&CK, CIS Benchmarks 📝 Exam Note : Understand the difference between SecOps apps and their use cases. 🔐 Module 2: Core Applications in SecOps App Key Features Exam Notes Security Incident Response (SIR) Categorize and respond to security incidents Know lifecycle stages: Detection → Analysis → Containment → Eradication → Recovery Vulnerability Response (VR) Track and remediate CVEs Know vulnerability groups, task generation, and remediation workflow Threat Intelligence Ingest and analyze IOCs Understand STIX/TAXII , and how enric...

  🔧 ServiceNow Automation Overview ServiceNow automation means using tools within the platform to automate manual tasks, workflows, and integrations . It improves efficiency, reduces human error, and speeds up service delivery. 🧰 ServiceNow Automation Tools Tool Description Use Case Flow Designer No-code/low-code tool to build automated flows Automate approvals, notifications, data transfers Workflow Editor Visual drag-drop interface to build complex workflows (legacy) Automate change/request management Script Includes / Glide APIs Server-side JavaScript to automate logic and data processing Advanced backend automation Business Rules Triggered on CRUD operations (create, read, update, delete) Automatically update records or validate input Scheduled Jobs Automate tasks at specific times Run daily reports, cleanup old data UI Actions (Buttons/Links) Adds interactive elements that perform automation when clicked Automate scripts from UI UI Policies / Client Scripts Automate UI b...