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Secops

🛡️ Complete ServiceNow Security Operations (SecOps) Course — Beginner to Advanced with AI Integration 🔰 MODULE 1: Introduction to ServiceNow SecOps 🔎 What is SecOps? Security Operations (SecOps) is the collaboration between IT security and IT operations teams to detect, respond to, and resolve cybersecurity threats faster and more efficiently . It leverages the ServiceNow platform to automate, integrate, and orchestrate security workflows. 🧠 Why Use SecOps in ServiceNow? Centralizes security operations Links vulnerabilities/incidents to CI items in CMDB Speeds up detection and remediation using automation AI improves decision-making, triage, and prioritization 🔐 MODULE 2: Core Components of SecOps 2.1 🔸 Security Incident Response (SIR) 🔹 Definition: Handles and investigates security-related incidents , integrating with SIEMs (Splunk, QRadar) to receive alerts, categorize them, and assign tasks. 🔹 Lifecycle: Detection – Alert received from SIEM...
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itom

 Yes, the course I provided covers all core ITOM areas from ServiceNow’s official architecture and product offerings , as of 2025 , including modules, subcomponents, and exam-critical topics. Here’s a final verification checklist to show you that every ITOM area from ServiceNow’s perspective is included : ✅ 🧾 Official ITOM Modules & Their Coverage ITOM Area Included in Course Details Covered CMDB ✅ Yes Tables, Relationships, Class Manager, Health Dashboard, Lifecycle, Rules Discovery ✅ Yes Horizontal/Top-Down, MID Server, Probes/Sensors, Patterns, Logs Service Mapping ✅ Yes Entry Points, App Services, Traffic-based & Manual Mapping, Dependencies Event Management ✅ Yes Event Rules, Alert Rules, Impact Tree, Alert Correlation, SNMP/REST Operational Intelligence ✅ Yes MetricBase, Baselines, Anomaly Detection, Integration with Events Cloud Management ✅ Yes Blueprints, Cloud Portal, AWS/Azure/GCP Integration, Governance Orchestration...
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IRM

📘 ServiceNow IRM Full Course Notes – 2025 Edition 🔹 1. Introduction to IRM Definition : IRM (Integrated Risk Management) is a structured approach to managing risk across an enterprise in real-time using workflows, AI, and automation. Core Pillars : Risk Management Policy & Compliance Management Audit Management Vendor Risk Management (TPRM) Business Continuity Management IRM vs GRC : GRC : Traditional, siloed IRM : Integrated, real-time, scalable with automation & AI 🔹 2. Common IRM Terms & Definitions Term Description Entity Department, vendor, business unit under risk governance Risk Potential event with adverse effect Control Safeguard to mitigate risk Indicator Measurable element to detect risk (KRI, KPI) Assessment Process of identifying, evaluating, and prioritizing risk 🔹 3. Risk Management 📌 Concepts: Risk Types : Operational, Financial, Cyber, Strategic Risk Lifecycle : Identification...
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MODULES

✅ 1. ITSM (IT Service Management) Incident Management Problem Management Change Management Request Management Service Catalog Knowledge Management CMDB (Configuration Management Database) Release Management Service Level Management (SLM) Agent Workspace Walk-up Experience Continual Improvement Management (CIM) Mobile Agent Major Incident Management Service Owner Workspace ITSM Virtual Agent Topics ✅ 2. ITOM (IT Operations Management) Discovery Service Mapping Event Management Operational Technology Management CMDB Health Dashboard Cloud Management Health Log Analytics MID Server ITOM Visibility ITOM Health ITOM Optimization Certificate Management Firewall Audits and Reporting ✅ 3. GRC / IRM (Governance, Risk, Compliance / Integrated Risk Management) Policy and Compliance Management Risk Management Audit Management Vendor Risk Management Authority Documents Controls & Ind...
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SecOps

  🎓 Full ServiceNow SecOps Course – Beginner to Expert + Exam Notes 📘 Module 1: Introduction to SecOps Topic Notes What is SecOps? A solution to manage security incidents, threats, vulnerabilities in one platform Core Goals Reduce Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) Key Apps - Security Incident Response (SIR) - Vulnerability Response (VR) - Threat Intelligence - Configuration Compliance Frameworks Used NIST, MITRE ATT&CK, CIS Benchmarks 📝 Exam Note : Understand the difference between SecOps apps and their use cases. 🔐 Module 2: Core Applications in SecOps App Key Features Exam Notes Security Incident Response (SIR) Categorize and respond to security incidents Know lifecycle stages: Detection → Analysis → Containment → Eradication → Recovery Vulnerability Response (VR) Track and remediate CVEs Know vulnerability groups, task generation, and remediation workflow Threat Intelligence Ingest and analyze IOCs Understand STIX/TAXII , and how enric...
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Automation

  🔧 ServiceNow Automation Overview ServiceNow automation means using tools within the platform to automate manual tasks, workflows, and integrations . It improves efficiency, reduces human error, and speeds up service delivery. 🧰 ServiceNow Automation Tools Tool Description Use Case Flow Designer No-code/low-code tool to build automated flows Automate approvals, notifications, data transfers Workflow Editor Visual drag-drop interface to build complex workflows (legacy) Automate change/request management Script Includes / Glide APIs Server-side JavaScript to automate logic and data processing Advanced backend automation Business Rules Triggered on CRUD operations (create, read, update, delete) Automatically update records or validate input Scheduled Jobs Automate tasks at specific times Run daily reports, cleanup old data UI Actions (Buttons/Links) Adds interactive elements that perform automation when clicked Automate scripts from UI UI Policies / Client Scripts Automate UI b...
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