TPRM Workflow

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Comprehensive TPRM Course

Module 1: Introduction to TPRM

Objective: Understand TPRM fundamentals, purpose, and governance frameworks.

Topics:

  1. What is TPRM?

    • Definition

    • Importance in GRC and IRM

    • Difference between TPRM and IRM

  2. TPRM Lifecycle Overview

    • Vendor Onboarding

    • Risk Assessment

    • Due Diligence

    • Monitoring & Reporting

    • Offboarding

  3. Regulations and Standards

    • ISO 31000, NIST, SOC 2

    • GDPR, HIPAA (Third-party compliance requirements)

Practical / Hands-on:

  • Map internal vendor lifecycle using ServiceNow TPRM

  • Identify vendors in a sample organization

ServiceNow Table References:

  • sn_tprm_vendor – Vendor Master

  • sn_tprm_assessment – Vendor Risk Assessment

  • sn_tprm_due_diligence – Due Diligence Record

  • sn_tprm_monitoring – Monitoring/Review Tasks

Module 2: Vendor Onboarding

Objective: Learn how to register, validate, and classify vendors.

Topics:

  1. Vendor Registration Form:

    • Fields: Vendor Name, Type, Industry, Country, Contact Info, Criticality

    • Table: sn_tprm_vendor

  2. Vendor Classification:

    • Critical vs. Non-Critical Vendors

    • Risk-based segmentation

    • Table: sn_tprm_vendor_category

  3. Approval Workflows:

    • Automated approval

    • Routing to Risk/Compliance Teams

    • Integration with Approval [sys_approval] table

Practical / Hands-on:

  • Create new vendors in ServiceNow TPRM module

  • Configure workflow approvals based on criticality

Module 3: Risk Assessment

Objective: Conduct and manage vendor risk assessments.

Topics:

  1. Risk Assessment Types:

    • Pre-engagement / Initial Assessment

    • Ongoing / Continuous Assessment

    • Table: sn_tprm_assessment

  2. Risk Scoring & Rating:

    • Likelihood, Impact, Inherent vs. Residual Risk

    • Automated scoring using ServiceNow Risk Engine

  3. Risk Assessment Form:

    • Fields: Vendor, Risk Category, Score, Status, Assessment Owner

    • Table: sn_tprm_assessment

Practical / Hands-on:

  • Fill risk assessment for a sample vendor

  • Trigger alerts based on risk score

Module 4: Due Diligence

Objective: Understand due diligence processes, compliance checks, and evidence management.

Topics:

  1. Due Diligence Definition:

    • Regulatory checks

    • Financial & operational checks

    • Security & compliance assessment

  2. Due Diligence Form:

    • Fields: Vendor, Assessment Type, Questionnaire, Documents, Status

    • Table: sn_tprm_due_diligence

  3. Evidence Upload & Tracking

    • Document attachments

    • Audit trails

  4. Automated Workflows:

    • Notification for missing documents

    • Escalation rules for high-risk findings

Practical / Hands-on:

  • Upload compliance documents for a vendor

  • Track due diligence completion in ServiceNow

Module 5: Monitoring & Reporting

Objective: Monitor vendor performance, risk, and compliance continuously.

Topics:

  1. Vendor Monitoring:

    • Key Risk Indicators (KRIs)

    • Automated dashboards

    • Table: sn_tprm_monitoring

  2. Reporting:

    • Risk heatmaps

    • Monthly/Quarterly reports

    • SLA & KPI tracking

  3. Alerts & Notifications:

    • High-risk vendor alerts

    • Automatic workflow triggers

Practical / Hands-on:

  • Configure a monitoring dashboard in ServiceNow

  • Generate a vendor risk report

Module 6: Offboarding & Remediation

Objective: Properly handle vendor termination or remediation actions.

Topics:

  1. Vendor Offboarding:

    • Deactivation in ServiceNow

    • Knowledge & data transfer

    • Table: sn_tprm_vendor

  2. Risk Remediation:

    • Risk mitigation plans

    • Assign tasks to stakeholders

    • Table: sn_tprm_remediation

Practical / Hands-on:

  • Close a vendor engagement in ServiceNow

  • Assign remediation tasks for critical risks

Module 7: Advanced Topics

Objective: Explore integrations, automation, and analytics.

Topics:

  1. TPRM Automation:

    • Flow Designer

    • Scheduled assessments

    • Auto-reminders

  2. Integration:

    • IRM & GRC integration

    • Vendor data import/export

    • CMDB linkage (cmdb_ci table)

  3. Analytics & Dashboards:

    • Risk heatmaps, trends

    • KPI tracking for compliance

  4. Audit & Compliance:

    • Internal audits

    • Audit-ready reports

    • Table: sn_tprm_audit

Practical / Hands-on:

  • Create automated risk scoring workflow

  • Integrate TPRM with IRM module in ServiceNow

Module 8: Case Studies & Projects

Objective: Apply TPRM knowledge in real-world scenarios.

  1. Case Study 1: Onboarding a critical vendor

  2. Case Study 2: Performing due diligence on a non-compliant vendor

  3. Case Study 3: Generating dashboards for quarterly risk review

  4. Mini Project: Configure a complete vendor lifecycle in ServiceNow, including automated risk scoring, due diligence, monitoring, and reporting


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TPRM Workflow Automation & Dashboard – Key Points

1. Workflow Automation in TPRM

Key Concepts

  • Automates repetitive tasks: approvals, notifications, risk scoring, reminders.

  • Tools in ServiceNow:

    • Flow Designer – drag-and-drop automation for TPRM tasks.

    • Business Rules – server-side scripting for real-time automation.

    • Scheduled Jobs – for recurring assessments or monitoring updates.

    • Notifications & Email Alerts – automatic emails for pending or overdue tasks.

Typical Automated Tasks

  1. Vendor Risk Scoring: Auto-calculate risk based on likelihood × impact when assessment submitted.

  2. Due Diligence Reminders: Notify owners if documents are not uploaded by due date.

  3. High-Risk Alerts: Trigger notification or assign remediation tasks for critical/high-risk vendors.

  4. Vendor Offboarding: Automatically close all active tasks and update vendor status.

Tables & Fields

TaskTableKey Fields
Risk Assessment Automationsn_tprm_assessmentrisk_score, risk_level, assessment_status
Due Diligence Reminderssn_tprm_due_diligencedue_date, owner, status
Remediation Task Assignmentsn_tprm_remediationvendor, task_owner, status
Vendor Lifecycle Updatessn_tprm_vendorvendor_status, criticality

Tricky Workflow Interview Q&A

Q1: How do you automate risk scoring in TPRM?
A:

  • Use Business Rule or Flow Designer triggered on assessment submission.

  • Formula: risk_score = likelihood × impact.

  • Update risk_level based on score thresholds.

  • Trick: Mention using scheduled jobs to recalculate scores for ongoing assessments.

Q2: How do you ensure overdue due diligence tasks are handled automatically?
A:

  • Flow Designer checks due_date in sn_tprm_due_diligence.

  • Send email notifications to owner and manager.

  • Escalate to higher authority if not completed within SLA.

Q3: Can workflows integrate with IRM/GRC modules?
A:

  • Yes, automated updates from sn_tprm_assessment → sn_risk in IRM.

  • High-risk vendors trigger IRM risk dashboards automatically.

  • Trick: Highlight CMDB integration → vendor impacts critical CI → triggers workflow for asset owners.

2. Dashboard, KPI & KRI

Key Concepts

  • KPIs (Key Performance Indicators): Measure performance of TPRM processes.

  • KRIs (Key Risk Indicators): Measure risk exposure from vendors.

  • Widgets: UI elements displaying data in dashboards for instant insights.

Common KPIs & KRIs in TPRM

TypeMetricTable/FieldsPurpose
KPI% Vendors Onboarded On Timesn_tprm_vendor → created_on, approved_onMeasures onboarding efficiency
KPI% Assessments Completed On Timesn_tprm_assessment → due_date, statusTracks assessment compliance
KRI# High-Risk Vendorssn_tprm_assessment → risk_levelTracks exposure to critical risk
KRIPending Due Diligence Taskssn_tprm_due_diligence → status, due_dateEnsures compliance readiness
KRIVendors with Remediation Overduesn_tprm_remediation → status, due_dateMeasures unresolved risk exposure

Widgets for TPRM Dashboards

  • Pie Chart: Vendor distribution by risk level (High, Medium, Low)

  • Bar Chart: Assessment completion vs overdue

  • List/Grid Widget: Pending due diligence or remediation tasks

  • KPI Indicator: Percentage of vendors onboarded or assessed on time

  • Heatmap: Risk exposure by vendor criticality or business unit

Tricky Dashboard / KPI Q&A

Q4: What is the difference between KPI and KRI in TPRM?
A:

  • KPI: Tracks performance of TPRM processes (e.g., % assessments completed on time).

  • KRI: Tracks risk exposure from vendors (e.g., # high-risk vendors).

  • Trick: Give a real example linking risk exposure to a business impact.

Q5: How do you use dashboards to monitor high-risk vendors?
A:

  • Use KRI widgets: filter vendors with risk_level = High.

  • Configure alerts for overdue remediation tasks.

  • Display trends using heatmaps or line charts to show risk over time.

Q6: Scenario: “You see many vendors overdue in due diligence on the dashboard. What steps will you take?”
A:

  1. Identify vendors → sn_tprm_due_diligence → status & due_date.

  2. Trigger automatic notifications via workflow.

  3. Escalate overdue vendors to risk manager.

  4. Assign remediation tasks if vendor is critical/high-risk.

  5. Update dashboard to reflect action taken.

Q7: How do you ensure dashboards are always updated?

  • Use Scheduled Data Refresh / Performance Analytics.

  • Realtime Widgets: Use database queries to show current risk exposure.

  • Trick: Highlight ability to customize dashboards per stakeholder (risk officer, vendor owner, compliance team).

Quick Daily-Life Tricks for Interviews

  • Always tie workflow automation → risk mitigation → dashboard monitoring.

  • Use tables and fields examples: sn_tprm_vendor, sn_tprm_assessment, sn_tprm_due_diligence.

  • Scenario-based Qs often test how you prioritize high-risk vendors, handle overdue tasks, or automate notifications.

  • Know common widgets and how KPIs/KRIs differ.


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