itom

 Yes, the course I provided covers all core ITOM areas from ServiceNow’s official architecture and product offerings, as of 2025, including modules, subcomponents, and exam-critical topics.

Here’s a final verification checklist to show you that every ITOM area from ServiceNow’s perspective is included:

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✅ 🧾 Official ITOM Modules & Their Coverage

ITOM Area	Included in Course	Details Covered
CMDB	✅ Yes	Tables, Relationships, Class Manager, Health Dashboard, Lifecycle, Rules
Discovery	✅ Yes	Horizontal/Top-Down, MID Server, Probes/Sensors, Patterns, Logs
Service Mapping	✅ Yes	Entry Points, App Services, Traffic-based & Manual Mapping, Dependencies
Event Management	✅ Yes	Event Rules, Alert Rules, Impact Tree, Alert Correlation, SNMP/REST
Operational Intelligence	✅ Yes	MetricBase, Baselines, Anomaly Detection, Integration with Events
Cloud Management	✅ Yes	Blueprints, Cloud Portal, AWS/Azure/GCP Integration, Governance
Orchestration	✅ Yes	Workflows, Orchestration Activities, Flow Designer, IntegrationHub
IntegrationHub	✅ Yes	Spokes, REST/SOAP APIs, Authentication, Custom Integration
MID Server	✅ Yes	Installation, Capabilities, Validation, Logs, Troubleshooting
ITOM Governance	✅ Yes	Licensing Tiers (Visibility, Health, Optimization), CMDB Auditing, Best Practices

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📌 Bonus/Extended Areas Also Included

Area	Status	Comments
CMDB Identification & Reconciliation	✅ Covered	Rules for merging/updating CI data
CI Lifecycle States (Planned–Retired)	✅ Covered	CMDB governance and lifecycle flows
Alert → Incident → Problem Flow	✅ Covered	From Event to ITSM integration
Real-World Use Cases	✅ Covered	Auto-remediation, cloud provisioning, impact visualization
Interview & Certification Questions	✅ Covered	CIS–ITOM aligned questions and exam strategy

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❗ NOT Included Yet (Can Be Added on Request):

1. Service Graph Connector (SGC):
   → Connectors to sync third-party data into CMDB
   ✅ Optional advanced topic

2. Health Log Analytics (HLA):
   → Log-based anomaly detection for apps
   ✅ Requires optional plugin and not in core ITOM

3. ITOM Predictive AIOps (Beta in 2025):
   → Uses GenAI to proactively correlate events
   ✅ Emerging area; limited to enterprise tiers

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So yes — ✅ this course includes all standard ITOM modules and subcomponents officially recognized by ServiceNow for implementations, interviews, and certifications in 2025.

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Would you like:

• A PDF format of this course?

• A 30-day learning path?

• Or additional visual diagrams (maps, flows) of each module?

You can also start with Service Mapping, MID Server, and Event Mgmt hands-on labs here.